Privacy Policy - Retroflo

1. Introduction

Retroflo Ltd (“Retroflo”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

Contact Details

Retroflo Ltd
Unit 12 Enterprise Court
Seaham Grange Industrial Estate
Seaham
SR7 0PS

Telephone: 01535 681433
Email: info@retroflo.com

Retroflo Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

Name
Email address
Telephone number
Postal address
Company details
Information submitted through contact forms
Information provided when requesting a quote or service

Information We Collect Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of visits
Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and requests
Provide quotations and services
Manage customer relationships
Process payments and invoices
Improve our website and services
Send service related communications
Comply with legal and regulatory obligations
Send marketing communications where you have consented or where permitted by law

4. Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required

5. Sharing Your Information

We may share your personal information with:

Professional advisers
IT and website service providers
Payment processors
Regulatory authorities where required by law
Contractors and suppliers who assist in delivering our services

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing of your data
Object to processing
Request transfer of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can control cookie settings through your browser. Where required, we will request your consent before placing non essential cookies on your device.

For more information, please see our Cookie Policy.